Guest Service Supervisor

About the job

Live Fully at Marriott International – #1 Leader in Hospitality

At Marriott International, you have the opportunity to grow in your career, work with teammates that feel like family, and help make our world a better place.

The Halifax Marriott Harbourfront Hotel, located at 1919 Upper Water St, Halifax, Nova Scotia, B3J 3J5 is currently hiring a Night Auditor.

Responsibilities include:

• Check figures, postings, and documents for accuracy.
• Record, store, access, and/or analyze computerized financial information.
• Control and secure cash and cash equivalents for property according to cash handling policy and procedures.
• Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures.
• Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables.
• Audit statistical, financial, accounting, auditing, or payroll reports and tables.
• Audit and reconcile all revenue postings.
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain awareness of undesirable persons on property premises.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Comply with quality assurance expectations and standards.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

At Marriott, we are committed to putting our associates first and their health and safety are our highest priorities. This position requires associates to be fully vaccinated for COVID-19 per current Public Health Agency of Canada standards or approved for a Human Rights accommodation.